POLICIES
STORE & PRIVACY
Store Policy
1. Orders and Payments
Orders can be placed online through our website. Payment options include credit/debit cards and other secure payment methods as specified at checkout.
Full payment is required at the time of order placement.
2. Shipping and Delivery
- Orders placed before 12 noon are dispatched the next day.
- Delivery takes two working days from dispatch.
- Delivery is free for all designer radiators. A delivery charge of £15.59 (including 20% VAT) applies to towel rails.
- Deliveries are made via pallet service or parcel delivery, depending on the size of the order.
3. Returns and Refunds
Returns are free within 14 days of receipt. We will arrange product collection at no cost.
After 14 days, customers are responsible for return postage and a restocking fee may apply.
Items must be returned in their original packaging, unopened and undamaged unless faulty.
Refunds are processed once the returned products are inspected and deemed suitable for resale.
4. Damaged Goods
Inspect items upon delivery and do not accept items damaged in transit.
Report any damages within 24 hours to qualify for a refund or replacement.
Failure to report within 24 hours voids compensation claims.
5. Faulty Goods
Report any faults within 30 days of receipt. Contact us via email to arrange a refund or replacement.
Faulty goods must be returned to our depot for inspection.
Faulty goods do not include items damaged during transit.
6. Incorrect Items
Check delivered items thoroughly. Report any incorrect items within 24 hours.
We will cover postage costs for returning incorrect items. Ensure items are safely packaged for return.
7. Customer Service
For any queries or assistance, please contact our customer service team.
Privacy Policy
1. Introduction
Direct Radiators is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
2. Information We Collect
We collect personal information when you place an order, create an account, or subscribe to our newsletter. This includes your name, address, email, phone number, and payment details.
3. How We Use Your Information
To process and fulfill your orders.
To communicate with you regarding your order, account, or any inquiries.
To send you promotional offers and updates if you have opted in to receive them.
To improve our website and services.
4. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.
We may release your information when required by law or to protect our or others’ rights, property, or safety.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device to help us understand your preferences and improve your user experience.
7. Your Rights
You have the right to access, correct, or delete your personal information. You can also opt out of receiving promotional communications at any time.
8. Changes to Our Privacy Policy
We may update our privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
9. Contact Us
If you have any questions about our privacy policy or the use of your personal information, please contact us at [email protected].